ESPS SP Checklists

Extended Standardized Patient Scenario

ELAINE STUART
Standardized Patient Checklist - Visit #4: 2/5/98
(3 Days after Colon Resection)

Communication Scale Responses	strongly agree	agree	do not agree or disagree	disagree	strongly disagree
1. The physician spoke to me in a direct manner concerning my condition.
2. The physician demonstrated sensitivity about my fears and anxiety at hearing this news.
3. The physician behaved warmly, but professionally throughout the encounter
4. Used words I could understand when discussing my problem.
5. Treated me like I was on the same level, did not talk down to me, or treated me like a child.
6. Encouraged me to ask questions.
7. The physician utilized space well (e.g., maintained a comfortable distance, shoulders at equal level, etc.).
8. The physician was sitting down or standing, attending appropriate distance when we talked.
9. The physician appeared comfortable conducting the interview.
10. The physician maintained appropriate eye contact throughout the interview.
11. The physician seemed genuinely interested as expressed by facial expressions and body posture.
12. I was offered reassurance.

Communication Responses	yes	no
1.We reviewed what had happened since my last visit.
2. The physician asked about my comfort (pain).
3.I was asked if I suspected the results of the tissue analysis that was performed after surgery.
4. I was told that all visible cancer was removed.
5.I was told the cancer had spread to my lymph nodes.
6.I was told that there was no obvious spread of the cancer that was visible during surgery.
7. I was told about survival rates/life expectancy
8. The goals of my treatment were discussed.
9. I was referred to an oncologist.
10. The physician facilitated the expression of my concerns.
11. I was offered strong verbal reassurance.
12. I was given a summary of our discussion.
13. I was asked if I had any more questions.
14. An appropriate, polite closure ended the visit.